Legal documentation and our Privacy policies can be found below 

Mobile App Privacy Notice

Agib Bank knows the importance of privacy and security of our customers’ personal information. 

We worth the confidence you place in us to protect your personal information and respect your right to privacy. While new technologies have intensely changed the way information is collected, used, and stored, conserving customer trust and the privacy of personal information at Agib Bank remains as our core objective. We believe it is important to make clear to our customers how information is being collected, used, and stored at Agib Bank, the benefits such use provides, and the protections put in place against unauthorized access and use. We respect your privacy and the confidentiality of your personal information, and we appreciate the opportunity to do business with you.

Our Privacy Principles

We will only collect, transfer, process, and store your personal information with your permissionunless legally required to do so, and will only use such information for the lawful purpose forwhich it is required. We will disclose the specific purpose for which we use, request, and storeyour personal information. We will also keep a record of that personal information and thespecific purpose for which we collect it. We will not use your personal information for any otherpurpose, other than that which we disclosed to you, unless you give us your approval to do so, orunless we are permitted to do so by law.

Information we collect

We may collect information from you when you opening account with Agib. We may collect your name, e-mail address, phone number, and date of birth, gender, residential address, ID number and TIN number. When onboarding you on our Mobile App service. We collect your personal information from our core banking system as part of your profile creation in the mobile app.

We collect information from devices such as mobile phones and tablets about how you interact with our services and those of our third-party partners and information that allows us to recognize and associate your activity across devices and services. This information includes device-specific identifiers and information such as IP address, cookie information, mobile device and, operating system type and version.


On which legal basis do we collect and use the information we collect?

We collect and use your personal data; 1 to comply with various legal and regulatory obligations, including prevention of corruption, fraud, money laundering, trade sanctions or the financing of terrorism, banking and financial regulations, or to reply to an official request from public or judicial authority, 2 to perform a contract with you or to take steps prior to entering into a contract with you, and/or 3 to respect your choice if you have consented to the processing beforehand.

How do we use the information we collect?

We use your data we have collected to authenticate you and authorize access to our Services on the mobile app, we can contact you through email, short message services (SMS), phone call, and other ways through our Services, including text messages and push notifications. security, or other service-related issues. We also send messages about how to use the Services and network updates.

Advertising and Marketing We serve you tailored advertisements through our apps, other channels and media of our services. We target advertisements in our Apps and through other channels and media to customers of our services through a variety of ad networks and exchanges, using data from advertising technologies and information from advertising partners, publishers and data aggregators.

We use data and content about our customers for invitations, promotions and communications solely for promoting our services. We use the data needed to investigate, respond to and resolve complaints and Service Issues Security, Fraud, and Investigations We also use your data (including your communications) if we think it’s necessary for security purposes or to investigate possible fraud or other violations of our User Agreement or this Privacy Policy and/or attempts to harm our members or visitors.

Customer Support We use the data needed to investigate, respond to and resolve complaints and service issues.

How do we secure your information?

Ensuring the security of our systems and safeguarding our users’ information is of utmost importance to Agib Bank. It is fundamental to upholding the integrity of our brand and providing our customers with a secure and trustworthy experience across all our platforms, including our websites, apps, advertising services, products, and technologies. 

Our obligation in protecting user data is integral to maintaining the trust our customers place in us: Agib Bank has technical, administrative, and physical safeguards in place to help protect against unauthorized access, use or disclosure of customer information we collect or store, also implemented a variety of security measures to maintain the safety of customer’s personal information, we also ensure a secure transmission, processing, and storage services using standardized security safeguards and all supplied sensitive/credit information is encrypted via transaction layer security (TLS) technology during transmission to avoid.