QMoney Privacy Notice
At QMoney, we recognize the importance of protecting the privacy and security of our customers’ personal information. We value the trust you place in us and are committed to safeguarding your personal data while respecting your right to privacy.
As technology continues to evolve, the way information is collected, processed, and stored has significantly changed. However, maintaining customer trust and protecting personal information remains one of our core priorities. This Privacy Notice explains how QMoney collects, uses, stores, and protects your personal information when you use the QMoney Mobile Application and related services.
By using the QMoney Mobile App, you agree to the practices described in this Privacy Notice.
1. Our Privacy Principles
- We collect, process, transfer, and store personal information only with your consent or where required by law.
- We use your personal information only for lawful and legitimate purposes.
- We clearly disclose the purpose for collecting and using your information.
- We maintain records of the information collected and the purposes for which it is processed.
- We do not use your personal information for purposes other than those disclosed to you unless:
– You provide your consent; or
– Such use is permitted or required by law. - We implement appropriate security measures to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.
2. Information We Collect
Personal Information
- Full name
- Mobile phone number
- Email address
- Date of birth
- Gender
- Residential address
- National ID or Passport number
- Tax Identification Number (TIN), where applicable
Account and Registration Information
When onboarding you onto the QMoney platform, we may retrieve your information from our customer registration systems to create and manage your mobile app profile.
Device and Technical Information
We may automatically collect information from the devices you use to access our services, including:
- Device identifiers
- IP address
- Mobile device type
- Operating system type and version
- Browser information
- Cookie and app usage information
- Log and activity data relating to how you interact with our services
3. Legal Basis for Collecting and Using Your Information
QMoney collects and processes your personal data for the following lawful purposes:
- Compliance with Legal and Regulatory Obligations
- Performance of a Contract
- Consent
4. How We Use Your Information
We use the information collected for the following purposes:
- Service delivery and account management
- Transaction processing
- Customer support
- Fraud prevention and investigations
- Marketing and promotional communications
- Security alerts and service notifications
5. Information Sharing and Disclosure
QMoney does not sell customer personal information.
We may share your information with:
- Regulatory and government authorities where required by law
- Service providers and technology partners supporting QMoney services
- Financial institutions and payment partners for transaction processing
- Fraud prevention and compliance agencies
6. Data Security
Protecting customer information is fundamental to QMoney’s operations.
We implement appropriate technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, misuse, or destruction.
Security measures may include:
- Encryption of sensitive information
- Secure transmission protocols
- Access control mechanisms
- Monitoring and fraud detection systems
- Secure storage infrastructure
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide services to you
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce agreements and policies
8. Your Rights
Depending on applicable laws and regulations, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Withdraw consent for certain processing activities
- Request deletion of your information where legally permissible
- Object to certain types of data processing
9. Cookies and Similar Technologies
The QMoney Mobile App may use cookies and similar technologies to:
- Improve application functionality
- Remember user preferences
- Analyze usage trends
- Enhance security and performance
10. Changes to This Privacy Notice
QMoney reserves the right to update or modify this Privacy Notice at any time to reflect changes in legal, regulatory, operational, or technological requirements.
11. Contact Us
QMoney Customer Support
Email:operations@qmoney.gm
Website: www.qmoney.gm